For all shipping related questions and/or concerns for existing orders, or to track the shipping status of your order, you may contact us by email at email@example.com and we will respond as promptly as possible. Thank you!
PACKAGING & SHIPPING
ALL Custom artworks are matted, core backed and wrapped with care in tissue and biodegradable GreenWrap. We go the extra mile by mindfully packaging our orders with 100% Sustainable, Eco-friendly protective materials. When shipping Express Courier with Signature Confirmation, you can expect a swift and safe delivery of your irreplaceable investment.
DOMESTIC & INTERNATIONAL SHIPPING POLICIES
Our Global Shipping is offered to our International clients at a Premium rate. This is due in part to the fast and secure shipping of DHL Express International, which are provided to us at the shipping carrier's Premium shipping costs. We value the nature of our irreplaceable products and will only ship our artwork originals through the most reliable, trackable and efficient DHL services for our International parcels. Shipping to most countries takes between 2- 5 business days if no delays within customs.
All Shipping delivery times listed during the Check-Out process are approximated. Please allow for a built-in cushion of extra time in the event that the shipping process you select is delayed by the carrier, and especially during Holiday season.
For Domestic Shipping orders, a signature confirmation is NOT required upon delivery unless specifically requested by the client during the order process. We will add signature confirmations complimentary to your order if it is specifically requested prior to shipping. Depending on your order amount and insurance, we may require a signature confirmation upon delivery and will communicate this to you before proceeding.
For Worldwide Shipping orders (Select Countries), a signature confirmation will be required upon delivery using DHL Express WORLDWIDE service. For insurance reasons, we DO NOT ship to the following countries: Afghanistan, Angola, Bolivia, Brazil, Congo, Cuba, Iran, Iraq, Ivory Coast, Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, Venezuela, Russia.
We are not liable for wrong information given to us when shipping information is asked at check-out point. If you do not provide the correct shipping address, we are not required to issue a refund. Please make sure all your shipping information is correct before finalizing your order.
Clients are responsible for all RETURN and RE-DELIVERY insured shipping costs at their expense, if they wish to either return their artwork or have it adjusted in any manner.
CUSTOMS IMPORT DUTY & TAXES
Please be aware that Jen Lublin Design is not liable for any customs clearance fees in your country, nor are we responsible for holding times of packages by customs.
Our prices in our online shop do not include relevant overseas duties and other customs taxes or charges you may incur when purchasing and importing our art to your country.
These costs are determined by your local customs office and are outside of our control. Please familiarize yourself with your country's customs charges and levies prior to placing an order. For most countries outside of the US, we recommend that you check your local tax rates prior to purchasing with us, particularly the UK and EU as these can be high and are payable prior to delivery.
Jen Lublin Design is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes. Please keep an eye on your shipment when tracking information is provided to you, in order to avoid delays.
If you choose to reject/refuse delivery of your order due to customs fees, we are not obligated to refund your purchase due to your refusal. This is non-negotiable.