SALES POLICIES

* *Before placing an order, please familiarize yourself with our Company Sales Policies. If you have any questions, you may contact us at: info@jenlublindesign.com and we will respond within 24 hours.

SALES POLICIES AND RETURNS / REFUNDS 

All sales are FINAL on orders of processed customized artworks and made-to-order art prints. This includes any artist licensing fees for reproduction or event-use fees purchased in conjunction with commissioned art orders. All fees are non-refundable.

If an order has begun any stage of processing after your initial details have been confirmed, then it is NOT eligible for a refund. This includes upon client's submittal of the Customizing Details Form. 

Every order holds a booked reservation on the artist's calendar and is non-retractable after 24 hours upon purchase.

If an order is wished to be cancelled BEFORE any processing has begun, we must be notified promptly and a cancellation reconciled within a 24 hour period. The original sale will then be refunded in an amount that excludes any merchant transaction fees and an initial processing fee of $25 will be deducted from the purchase order. If the cancellation is not reconciled within a 24 hour period from purchase, a cancellation fee will be taken from the refund amount, determined by the artist's studio. The artist may also choose to only allow a gift certificate / credit issued for future use if the cancelled order has impacted the artist's studio scheduling after the 24 hour period.

**FOR ALL ORDERS: The client's customizing requests/photos MUST meet the Artist's standards and guidelines for either the Custom Package type and/or custom product purchased by the client.  If they do not, the client will be offered an upgrade option to reconcile their order before proceeding. We do not make exceptions of any kind and this is non-negotiable.

Your satisfaction with your purchase is our highest concern throughout the process and we will always try our very best to guarantee that you are pleased with your artwork.
If you are truly unhappy for any reason and are completely dissatisfied with the outcome of your custom artwork, upon our receipt of your returned art, we will then issue you a gift certificate credit equal to the amount of the returned artwork.

Clients are responsible for all RETURN and RE-DELIVERY insured shipping costs at their expense, if they wish to either return their artwork or have it adjusted in any manner.

**It is highly recommended that all inquires, questions or concerns be addressed by contacting us at info@jenlublindesign.com PRIOR to placing your order. We are not liable for incorrectly ordered custom artwork products. Please check your cart items carefully before proceeding through the check-out page process!

 

CUSTOM ART "RE-DO REQUEST" POLICIES & PROCEDURE

The artist always presents her most superior work to her clients and is confident in her skillset and style. She will work diligently to ensure that you are happy with the outcome of your art throughout the process.  If any minor revisions are requested at any stage of the process, they will be addressed promptly to ensure your vision. The artist will do her very best to accommodate any minor workable changes, without disrupting the natural aesthetic of the artwork or sacrificing her signature whimsical style.

**However, if a full re-do of the work is requested by client, it will not be accommodated complimentary. In the rare event that you are truly dissatisfied and wish to pursue a 2nd round work revision that the artist is willing to accommodate, we will then provide you with a quote. The quote will be based on calculated processing hours and compensation for the shift in scheduling which may delay our studio capacity. We will invoice you separately, which must be paid promptly if you wish to pursue a 2nd round. Once the invoice has been paid, we will then proceed onwards to accommodate your requests. 

 

PRICES ARE SUBJECT TO CHANGE

Please kindly note that ALL pricings and/or quotes for customized art commission work listed on this site are subject to change with the demand of the artist's work. If you contact us directly for a price quote, but do not arrange for your purchase order within 1 week of receiving the quote from us, then we may not honor a price adjustment for you if prices and promotions listed on this site have changed since your quote. 

 

FOR INQUIRIES REGARDING BUSINESS-USE OR FOR RE-SALE

If you wish to commission with the artist an illustration project for business-use or for re-sale purposes with licensing agreement, please contact us at info@jenlublindesign.com to inquire more about the business-use process, contracts and rates.

 

Thank you!