* *Before placing an order, please familiarize yourself with our Company Sales Policies. If you have any questions, you may contact us at: firstname.lastname@example.org and we will respond within 24 hours.
SALES POLICIES AND RETURNS / REFUNDS
All sales are FINAL on orders of processed customized artworks and made-to-order art prints.
If an order has begun any stage of processing after your initial details have been confirmed, then it is NOT eligible for a refund. This includes upon client's submittal of the Customizing Details Form.
If an order is wished to be cancelled BEFORE any processing has begun, we must be notified promptly. The original sale will then be refunded in an amount that excludes any merchant transaction fees and an initial processing fee of $25 will be deducted from the purchase order.
Your satisfaction with your purchase is our highest concern throughout the process and we will always try our very best to guarantee that you are pleased with your artwork.
If you are truly unhappy for any reason and are completely dissatisfied with the outcome of your custom artwork, upon our receipt of your returned art, we will then issue you a gift certificate credit equal to the amount of the returned artwork.
**It is highly recommended that all inquires, questions or concerns be addressed by contacting us at email@example.com PRIOR to placing your order. We are not liable for incorrectly ordered custom artwork products. Please check your cart items carefully before proceeding through the check-out page process!
CUSTOM ART "RE-DO REQUEST" POLICIES & PROCEDUREThe artist always presents her most superior work to her clients and is confident in her skillset and style. She will work diligently to ensure that you are happy with the outcome of your art throughout the process. If any minor revisions are requested at any stage of the process, they will be addressed promptly to ensure your vision. The artist will do her very best to accommodate any minor workable changes, without disrupting the natural aesthetic of the artwork or sacrificing her signature whimsical style.
**However, if a full re-do of the work is requested by client, it will not be accommodated complimentary. In the rare event that you are truly dissatisfied and wish to pursue a 2nd round work revision that the artist is willing to accommodate, we will then provide you with a quote. The quote will be based on calculated processing hours and compensation for the shift in scheduling which may delay our studio capacity. We will invoice you separately, which must be paid promptly if you wish to pursue a 2nd round. Once the invoice has been paid, we will then proceed onwards to accommodate your requests.
PRICES ARE SUBJECT TO CHANGE
Please kindly note that ALL pricings and/or quotes for customized art commission work listed on this site are subject to change with the demand of the artist's work. If you contact us directly for a price quote, but do not arrange for your purchase order within 1 week of receiving the quote from us, then we may not honor a price adjustment for you if prices listed on this site have changed since your quote.
FOR INQUIRIES REGARDING BUSINESS-USE OR FOR RE-SALE
If you wish to commission with the artist an illustration project for business-use or for re-sale purposes with licensing agreement, please contact us at firstname.lastname@example.org to inquire more about the business-use process, contracts and rates.