CUSTOM ART PROCESS

 

Copyright Disclaimer © 2017 - 2025 Jen Lublin Design LLC.  All works by the artist Jen Lublin, including images, information and materials on this site and artwork products purchased from the artist, are US Copyrighted and Exclusive Property of Jen Lublin Design LLC.

A NOTE FROM THE ARTIST: 

 

* *Before placing an order, please familiarize yourself with our below policies and procedures. Unsure which Custom Art option to choose? Contact us and we can help you select the option to best fit your needs and style!  Email us at: inquiries@jenlublindesign.com and we will respond within 24 hours.

 

ABOUT OUR CUSTOM ART PACKAGES

PRODUCTION LEAD TIMES ~ CURRENTLY 6 MONTHS

Standard Processing time for all commissioned artwork packages and all artwork sizes takes approximately 6 MONTHS for EACH Artwork. Custom works are made-to-order from the Processing Start Date upon Customization Confirmation. The start date is NOT from the date of purchase (Current lead times are effective as of January 1st, 2025)

• For a Rush order, you may inquire with us directly at Inquiries@jenlublindesign.com or using the link on our Contact page. If workable for the Artist, the expedite will be provided to you for an additional fee determined by the Artist based on availability, custom product and studio workload.

All lead times listed on our website are subject to change without notice based on the artist's availability and demand. However, the lead time listed on our site at the time of your purchase will always be noted and guaranteed for our Client's orders, assuming that the Artist receives ALL of the Client's materials in a timely manner and meeting our Studio terms. A confirmation will be officially provided to the Client in a pre-engagement contract agreement to be signed shortly after purchase.
 

GENERAL PROCESS FOR PREMIER CUSTOM ILLUSTRATION ORDERS

1. THE DETAILS: You will be contacted within 72 hours after your purchase. We will review the details of your order via a Pre-Engagement Questionnaire Form and Contract Agreement (to be signed). The Artist will request UP TO (10) GOOD RESOLUTION COLOR PHOTOS to reference for your customized work of art.

2. PENCIL SKETCH: Upon receiving your detailed requests, the custom work processing begins. A preliminary pencil sketch of your custom illustration will be created and shared with you for approval, typically half way through the standard lead time. The pencil sketch is a rough outline to demonstrate general layout and vague detailing, which will be much more in-depth, detailed and dimensional in the final work.

3. REVISIONS:  The artist always presents her most superior work to her clients and is confident in her skillset and style. She will work diligently to ensure that you are happy with the outcome of your art throughout the process.  If any revisions are requested at any stage of the process, they will be addressed promptly to ensure your vision. The artist will do her very best to accommodate any workable changes without impacting the studio scheduling nor disrupting the natural aesthetic of the artwork. A single round of revision at the 1st Draft Sketch Approval Phase is honored with no additional fee. Any further revisions outside of the workable scope will be offered at an additional fee. The artist will not sacrifice her signature whimsical style in any capacity which her artwork is recognized for.

4. FINAL DESIGN: After the pencil sketch approval, the Artist will proceed on to complete the work, based on the lead times pertaining to your art purchase. Upon your review of the final work, the artist may make any workable changes if requested. Any additional requirements by the Client that are beyond scope will require billable hours with the Artist. 

3. FINISHING: A digital copy of your completed custom artwork will be emailed to you and the original work will be professionally packaged and shipped out promptly. The arts are to be used under PERSONAL USE or GIFT GIFTING terms. It is not to be used in any other capacity unless reproduction or licensing rights are purchased from the Artist.

 

GENERAL PROCESS FOR BASIC CUSTOM ILLUSTRATION ORDERS

1. THE DETAILS: You will be contacted within 72 hours after your purchase. We will review the details of your order through a Simple Pre-Engagement Questionnaire Form and Contract Agreement, and the Artist will request UP TO (2) GOOD RESOLUTION COLOR PHOTOS to reference for your customized art. Only general theme details and minimal specifications are accepted with this custom package type. The client gives creative freedom to the artist in this custom package.

2. FINAL DESIGN: After the customizing details are received, the Artist will proceed on to complete the work from start to finish, based on the lead times pertaining to your art purchase. There are absolutely NO previews, approvals or modifications included with this package. NO EXCEPTIONS. If modifications or re-draws are requested by the client that are not offered by the Artist, then they will be quoted at an additional fee requiring billable hours.

3. FINISHING: A digital copy of your completed custom artwork will be emailed to you and the original work will be professionally packaged and shipped out promptly. The arts are to be used under PERSONAL USE or GIFT GIFTING terms. But no means is the Artist's signature to ever be removed from the artwork (original and/or digital), without expressed permission in an agreement with the Artist. The Artist's work is not to be used in any other capacity unless a license to use is arranged in a purchase order with the Artist.

**LEAD TIME DISCLAIMER: We never want our client's to feel rushed throughout their processing. However, any delays in processing by the client, such as a late submittal of materials by the client, multiple rounds of revisions, change in Artistic direction and/or delayed communication with the artist/studio, will result in a delayed lead time overall. Any delay will ultimately void the initial lead times confirmed in the client contract, and require a new timeline to be assessed for the project. This timeline is ultimately at the sole discretion of the Artist based on her availability and current workload.

 

ART USE & SHARING DISCLAIMER: The artist always retains digital rights to all artworks created by her. The artist also retains the rights to use all of her arts, including client's  commissioned works, as promotional materials for Jen Lublin Design and on social media. If you have commissioned an art and wish for it to not be shared or promoted in any capacity, please inform us at the beginning of your Order Processing. The digital file of any client's custom art is NOT to be used by the client or others for duplication, reproduction printing, or to be altered or re-sold without written consent from the artist. If duplication/printing is requested, the artist will generally provide the client with a quote and contract to purchase reproduction rights if they so wish. The artist will never use or re-sell a client's digital art file for profit. The artist must always be credit mentioned when sharing or promoting your commissioned custom artwork. The artist's signature must always be visibly displayed on the artwork, unless with expressed written permission by the Artist.

 

PRICES ARE SUBJECT TO CHANGE

Please kindly note that ALL prices and/or quotes for customized art commission work listed on this site are subject to change at any time and may increase with our costs, supply and demand for the Artist's work. If you contact us for a price quote, but do not arrange for your purchase order within 1 week of receiving your quote, we may not be able to honor it for you.

 

RIGHT TO DECLINE A COMMISSION

The artist reserves all rights to decline a commission and/or purchased order, prior to processing. During heavily booked scheduling such as busy holiday seasons, the artist may need to turn away orders if she she cannot comfortably accommodate them in her bookings. The artist may also decline a paid commission upon review of a client's customization details if the requests do not suit her signature aesthetic or artistic license. If a commissioned order is to be declined prior to processing, the client will be notified promptly and issued a full refund to their initial form of payment.

 

SALES POLICIES AND RETURNS / REFUNDS 

All sales are FINAL on all orders of customized, processed artworks. 

If an order has begun any stage of processing after your initial details have been confirmed, then it is NOT eligible for a refund.  This includes upon client's submittal of the Customizing Details Form.

If an order is wished to be cancelled BEFORE any processing has begun, we must be notified promptly. The original sale will then be refunded in an amount that excludes any merchant transaction fees and an initial processing fee of $25 may be deducted from the purchase order if needed.

Your satisfaction with your purchase is our highest concern throughout the process and we will always try our very best to guarantee that you are pleased with your artwork.
If you are truly unhappy for any reason or  dissatisfied with the outcome of your custom artwork, upon our receipt of your returned artwork in the condition it was received, we will then issue you a gift certificate credit equal to the amount of the returned artwork. All return shipping costs associated with any exchange or return are fully at the client’s expense, unless an obvious mistake was deemed made by the Artist.

**It is highly recommended that all inquires, questions or concerns be addressed PRIOR to placing your order, by contacting us at inquiries@jenlublindesign.com . We are not liable for incorrectly ordered custom artwork products. Please check your cart items carefully before proceeding through the check-out page process!

  

TERMS OF USE FOR CUSTOM ARTWORK

All illustrated works by the artist, including custom orders purchased on this site, are strictly for PERSONAL ENJOYMENT or GIFT-GIVING only.  Re-sale, duplication and/or business-use of the artist's work is strictly prohibited unless with written consent from the artist. For all commissioned and original artwork sales, the artist Jen Lublin retains digital rights to the digital file of those artworks.  For all limited edition print sales, the artist retains both digital & commercial rights of the artworks. If sharing your custom illustration work on social media, we require the Artist's handles to be tagged and credit mentioned in any social share (For Instagram: @jenlublindesign / For Facebook:  @Jen Lublin Design)

 

FOR INQUIRIES REGARDING BUSINESS-USE OR FOR RE-SALE

If you wish to commission with the artist an illustration project for business-use or for re-sale purposes with licensing agreement, please contact us at inquiries@jenlublindesign.com to inquire more about the business-use process, contracts and rates.

 

Thank you!